Monthly Archive for December, 2010

Dmail Training

We are pleased to announce that ITS will be offering our Introduction to DMail classes at the Lettinga campus for those that may have missed the original training, or perhaps would like a brush up.

These sessions will be offered biweekly in conjunction with our New Employee Orientation.

To register for one of these sessions, click on the following link:

If you have any questions, please call the Customer Support Center at: 800-322-3984 (ext. 1212).

Dmail Chat

In an effort to unify our communications platform, the University will be discontinuing support for GroupWise Messenger instant messaging effective January 10th, 2011. This change will allow us to focus on utilizing the Google Apps platform as our primary means of communicating electronically throughout the University.

As many of you have already discovered, using Dmail Chat has a number of advantages over our previous Instant Messaging system. Some key advantages are:

  • Access Instant Messaging from anywhere
  • Voice and video chat capability
  • Ability to use IM directly with our students
  • No application required
  • Searching previous chats for content

If you have any questions or concerns about this change, please contact the Customer Support Center at ext. 1212.

“C” is for Collaboration

The 4C's of DU ITS

The 4C's of DU ITS

At our internal ITS meetings, much is made of our little “4 C’s” logo that shows the four values we hold most dear.  Communication, Cooperation, Commitment and Collaboration make up the logo visible above.  Today was a fantastic opportunity to demonstrate the 4th “C,” Collaboration.  Davenport hosted over 50 staff members from 9 other universities institutions in Michigan to discuss reporting, data integrity and how to work with the tools we have at our disposal to deliver upon the promises we all make to leadership.

Reporting Summit at DU

Reporting Summit at DU

Reporting Summit at DU

Reporting Summit at DU

Davenport ITS hosted this event at the Robert Sneden Center, and set up tables for each of the Davenport University departments that runs reports through our reporting platform, WebFOCUS.  Davenport staffers from Institutional Research & Assessment, Human Resources, Financial Aid, Registrar’s Office, Admissions, Advising, Finance, Academics and ITS as hosts all shared ideas, solutions, best practices and even a few horror stories during the 3 hours event.

Reporting Summit at DU

Reporting Summit at DU

The exposure for Davenport today was certainly beneficial, as was the ability to collaborate with other universities throughout the state. A new virtual user forum was even proposed and chartered comprised of report-writers from various schools who will be working together to help each other through some of the more vexing software development problems facing today’s complex report authors.  Gone are the days of simply pointing and clicking your way to the right data.  Gone too therefore, are the days reports could be written in a vacuum.

Reporting Summit at DU

Reporting Summit at DU

Microsoft Office2010


As a full-time faculty member or a part/full-time staff member, Davenport has been able to provide you with a free copy of Microsoft Office on your home computer or laptop.  This benefit has been incredibly useful in ensuring that Davenport users stay up-to-date on the current software that is installed on all Davenport machines.  We have been fortunate to be able to provide Office2007 at no cost to you; however, with new licensing requirements our agreement with Microsoft has changed.

Microsoft Home Use Program Now available

You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer.

Under the Home Use Program, you and our other Davenport employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.

Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit

To access the Microsoft Home Use Program Web site:

1. Go to
2. Select the country to which you want your order to be shipped  to  and choose the language for viewing the order Web  site.
3. Enter your corporate e-mail address and insert the program code (Call CSC for code).
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this  number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be  charged to cover packaging, shipping, and handling costs.

Due to this change in our agreement with Microsoft, Davenport employees who would like a copy for their home computers  will now have to go to this website and download a copy of Office 2010 for the cost of $9.95.  If you would like the media sent to you it will cost an extra $12.00.  We trust you will enjoy this benefit and look forward to your participation.

If you have any questions, please contact the CSC at extension 1212 and we will be happy to assist you.

Thank you,

Davenport University Customer Support Team

911 – Please State Your Emergency….

Did you know that on average at Davenport University there are 5 misdials to 911 each day? The highest number of misdials a day from DU was 13.

It is very important for all staff and faculty at Davenport University to know that if they have an emergency you can dial 911 two different ways on our phone system at any campus:

1. Pick up the receiver and dial 911
2. Or pick up the receiver and dial 9911

It is also very important to know if you dial 911 in error, please DO NOT HANG UP THE TELEPHONE! Instead, stay on the phone and explain to the 911 dispatcher that you dialed by mistake and that you do not have an emergency. If you hang up, police officers must be dispatched to the caller’s address or a police officer will call back trying to find out if there is an actual emergency. This needlessly takes resources away from real emergencies.

Two of the most common reasons for 911 misdials are:

1. A button on a phone is programmed for 911 and the button is accidently pushed. (An auto-dial button programmed with 911 is NOT RECOMMENDED)

2. Dialing 9 1 to reach long distance and dialing an additional 1 by mistake. To help stop these issues please look at the display when dialing. As soon as the number “911” is dialed the remaining digits are ignored and the call is routed to a 911 dispatcher.