Author Archive for Ignacio Perez

Windows 7 & Office2010 August 5th update

Windows 7     Office 2010

Academic and faculty PC update:

The Windows 7/Office2010 Project Team is preparing to image all academic classroom PCs beginning now through August 24. Faculty are invited to test out the new image in their respective classrooms August 25-26 before fall class begins August 29.

Additionally, faculty office PCs will be imaged beginning now through 24. Faculty are encouraged to make certain all local files are saved to their network user drives prior to August 16 to ensure files will be available after the new Windows7/Office2010 image is installed. The IT staff will copy over existing Microsoft Internet Explorer (IE) browser bookmarks and favorites to the new image.

Note: For bookmarks from internet browsers other then IE, such as Firefox or Chrome, faculty must create a back up copy and store them on their user drive.

Firefox and Chrome bookmark instructions

Administrative PC update:

Administrative PCs will be imaged with Windows 7/Office2010 beginning August 29. Note: The administrative staffs who were contacted as department testers may have the opportunity to have their PCs images in the next few weeks. A member of the ITS staff will contact you on a time available basis.

Note: For bookmarks from internet browsers other then IE, such as Firefox or Chrome, staff must create a back up copy and store them on their user drive.

Firefox and Chrome bookmark instructions

Signup for training classes today:

The Davenport University Customer Support Center still has in seat and online training dates available for July through September. Please click here to reserve your seat today.

Test drive opportunity still available:

Until August 16, you’re invited to test drive a beta version of the new Windows 7/Office2010 image and provide feedback. If you are interested, please see the front desk at your campus and let them know you would like access to the room that is designated for your campus.  Your campus location is listed below.

  • Flint – room 204
  • Holland – room 206
  • Kalamazoo – room 9
  • Lansing – room 105
  • Lettinga – room 229
  • Livonia – room 218
  • Midland – room 124

ImageNow 6.6 Upgrade

imagenow

The University’s ImageNow application will be upgraded beginning 5pm Monday, July 11th through 8am Thursday, July 14th. While the upgrade is in process the system will be unavailable to users.

The upgrade will include installation of the latest version 6.6 enabling the system to be compatible with the upcoming Windows 7 deployment.

For more information about ImageNow and the upgrade, please click here.

Davenport University Microsoft Windows 7 & Office 2010 Faculty FAQ:

Windows 7

Office 2010

Who will be affected by this upgrade?

  • All Davenport University PC-compatible academic, faculty and staff computers.

What is this upgrade about?

  • Davenport University IT Services will soon be upgrading all PCs from the current Windows XP Professional and Office 2007 image to a new Windows 7 64-bit and Office 2010 image.

When will this upgrade take place?

  • All Davenport University faculty and academic (classroom) computers will be upgraded between August 16-24, in preparation for the start of fall 2011 semester beginning August 29.

Where will this upgrade be preformed?

  • At all Davenport University campuses.

Why is the University upgrading the operating system and office suite?

  • Davenport IT Services is continually updating and upgrading the wide range of technology infrastructure and systems in use across the University. Upgrading the University standard desktop operating system and office suite is part of an overall strategy to provide students, faculty, and staff with the most relevant versions of technology tools to support learning, teaching and operations.

What has changed with Windows 7?

  • The following Microsoft web site contains a description of the new features and functions in Windows 7: Microsoft Site

What has changed with Office 2010?

  • The following Microsoft web site contains a description of the new features and functions in Office 2010: Microsoft Site

When and where can I sign up for training?

  • The Davenport University Customer Support Center now has training dates now available for July through September. Please click here to reserve your seat today.

When and where can I test drive a beta version of the new Windows 7 and Office 2010 image prior to teaching this fall?

  • The project team is planning to make select computers classroom available late July thru mid-August for faculty and staff to try out a beta version of the new image and provide feedback prior to the final version. Dates and locations are pending.

Where can full and part time Davenport employees purchase a discounted copy of Office 2010 for home use?

1.      Contact the Davenport Customer Support Center at ext 1212 or 1(800)322-3984 to confirm your participation eligibility and receive a unique program code. Unfortunately, adjunct faculty are not eligible to participate under the home use program.

2.       Visit http://hup.microsoft.com/

3.      Select United Sates when prompted to select Country/Region.

4.      Enter your Davenport e-mail address and insert the program code given to you by CSC.
Note: This program code is assigned to you by Microsoft and Davenport University for your sole use in accessing this site. You may not share this program code with anyone.

5.      Complete the order process by selecting either the immediate download option for $9.95, or the download and DVD option for $9.95 + $13.00 fulfillment fee to cover packaging, shipping, and handling costs.

We trust you will enjoy this benefit and look forward to your participation.

**NOTE: Employees with Macintosh computers may want to view this Microsoft FAQ to determine if they want to purchase Office 2010 for Windows or Macintosh, as only one version can be purchased both under the home use program.

What information can I share with Davenport students about the Windows 7 and Office 2010 project?

  • “Beginning with the fall 2011 semester, Davenport University campus academic computers and related class materials will utilize Microsoft’s Windows 7 operating system and Office 2010 suite.”

Where can Davenport students purchase a copy of Office 2010 and use financial aid? DU Sprint Store

Where can Davenport students purchase a copy Office 2010 with an academic discount? Microsoft Site

Where can Davenport students purchase a copy Windows 7 with an academic discount? Microsoft Site

Is there a minimum hardware specification required for Windows 7?

  • Click on the provided link for information specific to Windows 7: Microsoft Site

How will I know if my personal computer will be compatible with Windows 7?

  • Microsoft has provided a convenient utility you may download here: Microsoft Site

Student FAQ: Davenport University Microsoft Windows 7 & Office 2010 Project

Windows 7Office 2010

Who will be affected by this upgrade project?

  • All Davenport University PC-compatible academic, faculty and staff computers.

What is this upgrade about?

  • Davenport University IT Services will soon be upgrading all university-owned PCs from the current Windows XP Professional and Office 2007 image, to a new Windows 7 (64-bit version) and Office 2010 image.

When will this upgrade take place?

  • All Davenport University faculty and academic (classroom) computers will be upgraded between August 16-24, in preparation for the start of fall 2011 semester beginning August 29.

Where will this upgrade be preformed?

  • At all Davenport University campuses.

Why is the University upgrading the operating system and office suite?

  • Davenport IT Services is continually updating and upgrading the wide range of technology infrastructure and systems in use across the University. Upgrading the University standard desktop operating system and office suite is part of an overall strategy to provide students, faculty, and staff with the most relevant versions of technology tools to support learning, teaching and operations.

What has changed with Windows 7?

  • The following Microsoft web site contains a description of the new features and functions in Windows 7: Microsoft Site

What has changed with Office 2010?

  • The following Microsoft web site contains a description of the new features and functions in Office 2010: Microsoft Site

I am a Davenport Student. Where can I purchase Office 2010 and use my financial aid?

I am a Davenport Student. Where can I purchase Windows 7 with an academic discount?

Is there a minimum hardware specification required for Windows 7?

  • Click on the provided link for information specific to Windows 7: Microsoft Site

How will I know if my personal computer will be compatible with Windows 7?

  • Microsoft has provided a convenient utility you may download here: Microsoft Site

Sneden Center Technology Project

Often much work of an IT department occurs behind the scenes.  As Davenport University recently celebrated the grand opening of the Robert W. Sneden center, and in recognition of this event, I thought an article highlighting the efforts of Davenport’s ITS project team during the construction phase would reveal a rarely seen aspect of information technology.

In September 2009 an ITS project team was formed, consisting of members from the Network Team and Grand Rapids ITS Campus Support team, to participate in the design and engineering process for what would ultimately become the Sneden Center. Hundreds of hours were invested in detailed review of the building drawings with the University Facilities department, architects, engineers, vendors and customers, resulting in a technology infrastructure plan that would not only meet current needs, but support expansion for innovative technologies two or three decades in the future. To showcase the commitment of the team members to keep the compressed schedule on track, one engineering meeting was even held in Holland with participants driving from Grand Rapids during the middle of a blizzard! Ultimately over 3,500 hours would be invested in the IT portion of the project by the University’s technology partners and the project team.

The first challenge the project team faced was the relocation of technology and electrical cables leading from the Academic Building to each of the Residents Halls and Student Activity Center, as the cables were buried underground directly in the middle of the future foundation site. In preparation for a previously arranged service outage during the 2009 Thanksgiving Holiday, Town & Country Group partnered with the project team to diligently complete preparations in advance of the designated time to minimize interruption of electricity, network and phone to staff and students. During the actual service outage the project team worked around the clock to successfully transfer power, fiber optic data lines, phone lines, cable TV, building management and security infrastructure to a new, modular vault and conduit system routed around the future construction site. This “pre-construction” project would involve over 600 hours and due to the time of year, technicians found themselves working in several feet of ice water to make the final connections in the underground vaults.

"Pre-Construction" Project

"Pre-Construction" Project

During the construction of the Sneden Center, Town & Country Telecom would install over (22) miles of high speed fiber optic and copper cabling including a 1,250 foot underground directional bore beneath the road in front of the W.A. Lettinga Campus to install 40-Gigabit capable fiber optics, thus providing connectivity between the Academic building and the University Relations, Communications and Advancement building at Kraft Lake.

Sneden technology install -Town & Country Telecom

Sneden technology install -Town & Country Telecom

The Sneden Center is the second building on campus to employ a 10-Gigabit fiber optic and Cisco equipment network backbone, and the first building on campus to enjoy a newly deployed angled patch panel system that facilitates better cable routing and organization for faster installation and maintenance by reducing the need for horizontal cable managers. The angled design also allows for cables to maintain their proper bend radius for faster and higher quality network connectivity.

A monumental undertaking was the phased relocation of staff from four buildings on Fulton Street to Kraft Lake, Broadmoor and finally the Sneden Center, with over ten distinct moves requiring close coordination and timing between multiple departments of the University, Facilities, Grand Rapids ITS Campus Support, the Network Team and outside vendors to ensure the technology infrastructure and services for PCs and phones would be ready on time at the new offices and connected to the rest of Davenport.

Our partner for the audio and visual equipment for this project was Bluewater Technologies, who would install nearly 2 miles of audio video cabling (audio wire, video wire, speaker wire, control wire, etc.) Below are a few technical specifications for those who enjoy details!

Davenport Auditorium

Davenport Auditorium

Auditorium: The show piece of the Sneden Center is the Wilbur and Sharon Lettinga Auditorium with 232 seats surrounded by:

  • 16,000 Watts of audio amplification.
  • (19) Posh Retro Coax 8.0 ceiling speakers for voice reinforcement.
  • (3) Renkus-Heinz TRX82/12 (Dual 8” + 1” HF) speakers for Left/Center/Right and (2) Renkus-Heinz PNX212-SUB (Dual 12”) subwoofers.
  • Crestron DigitalMedia A/V Switching unit with Crestron V-Panel Biamp AudiaFLEX CM.
  • Two Epson PowerLite Pro Z8050 3LCD projectors (@ 7000 Lumens each / 1280×800 resolution).
  • Two 165” diagonal Draper Targa 16:10 electric screens.
Davenport Auditorium Bluewater Technologies

Davenport Auditorium Bluewater Technologies

Davenport Auditorium Control Panel

Davenport Auditorium Control Panel

The audio/video and lighting system is all controlled from a 14” LCD touch panel located on one of two presenter podiums. The technology foundation is capable of support many different type of needs from a single presenter to discussion panels with video.

Davenport Classroom Eno

Davenport Classroom Eno

Classrooms: The Sneden Center possesses (7) high tech classrooms with ceiling speakers delivering robust audio throughout the rooms and innovative short-throw projectors paired with easy-to-use PolyVision ēno Interactive whiteboard. In addition to screen capture and printing the short throw projectors are unique in that they are installed on bracket above and just several feet from the presentation board allowing the Instructor to walk freely back and forth in front of the classroom without disrupting the image for students. Two of the classrooms are located side by side; once a flexible wall is retracted the audio video systems may be combined for presentations to larger classes.

Davenport Meeting Rooms 1/2/3

Davenport Meeting Rooms 1/2/3

Meeting Room 1/2/3: Features a flexible design where audio and video can be presented independently in each of the three meeting rooms with the flexible partition walls closed or the rooms combined with an intuitive LCD touch screen for large audiences with all projectors and audio systems linked together. Wireless microphones are available along with laptop and DVD sources.

In addition, the Auditorium and Meeting Rooms 1/2/3 boasts T-coil hearing loops by Hearing Loop Systems for those individuals with hearing aids, enabling access to perfect audio perception.

Instrumental to this project’s success was a partnership established between the Facilities and ITS departments. Early involvement during the design processes, multiple meetings each week throughout the project were critical to successfully completing a compressed schedule on-time and on-budget, with a robust technology infrastructure to serve students and staff now and well into the future.

There are number University staff deserving of recognition for their contribution of hard work and long hours (including working during Davenfest!) to make this project a success. Below is a partial list from Davenport’s ITS department who went above and beyond to ensure a project well-done coupled with a smooth transition and minimal interruption for our customers:

Brent Bean
Joe Berg
Jared Doot
Pete Hoffswell
Sally Kuipers
Tim McCabe
Jim McDonald
Merrick Richardson
Josh Serba